Frequently Asked Questions

Find answers to most commonly asked  questions about our company, products/services, policies, and more.
Drop us a note at help@numour.com in case you do not get your query answered here.

Policies and Terms of Use

1. Privacy Policy

2. Terms and Conditions

3. Product Terms and Conditions

1. Privacy Policy

At Numour, we are committed to protecting your privacy and handling your information responsibly.

This Privacy Policy explains how NUVANZA VENTURE PRIVATE LIMITED (“Numour”, “we”, “us”, “our”) collects, uses, stores, processes, and protects your personal information when you visit our website or purchase our products.

By accessing or using this website, or by availing any goods or services from us, you consent to the collection and use of your information in accordance with this Policy and applicable Indian laws, including the Information Technology Act, 2000 and the SPDI Rules, 2011.

This Policy applies to all website visitors, customers, and anyone who interacts with Numour’s products, website, or support channels.

We may update this Policy periodically, and the latest version will always be available on this page. Continued use of the Website constitutes your acceptance of the updated Policy.

What data is being collected?

We may collect the following categories of information when you visit our Website, place an order, or interact with Numour:

2.1 Personal Data

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order history and purchase details

  • Information you provide during customer support interactions

2.2 Technical & Usage Data

  • IP address

  • Device type, operating system, and browser type

  • Pages viewed, time spent, referral links, and site navigation patterns

  • Cookies, pixel tags, and analytics data

  • Location data (approximate, based on IP)

2.3 Payment Information

We do not store your full credit/debit card numbers, UPI IDs, or net banking credentials.
All payments are securely processed by PCI-DSS compliant third-party gateways such as Razorpay, Cashfree, or Shopify Payments.

We may receive limited metadata such as:

  • Transaction reference ID

  • Payment status

  • Payment method type (e.g., card, UPI, wallet)

2.4 Data Provided Through Third-Party Platforms

If you engage with us via:

  • Instagram

  • Facebook

  • Google

  • Marketplace platforms (Amazon, Flipkart, Nykaa)

  • WhatsApp

We may receive certain data from these platforms as permitted under their policies.

2.5 Sensitive Personal Data

We do not collect or store any Sensitive Personal Data under Indian law, such as:

  • Financial information

  • Health data

  • Passwords

  • Biometric data

  • Aadhaar or PAN numbers

All data we collect is limited to what is necessary to provide our products and services in accordance with applicable laws.

What do we do with data we gather?

We use your information for the following purposes:

3.1 To Provide and Fulfil Our Services

  • Processing and managing your orders

  • Delivering products to your address

  • Processing secure payments

  • Providing customer support and resolving queries

  • Sending order confirmations, shipping updates, and transactional alerts

3.2 For Communication

  • Sending important service-related notifications

  • Responding to customer enquiries

  • Sharing updates about new launches, offers, or promotions (only if you opt-in)

3.3 For Personalisation & Improvement

  • Understanding usage patterns and customer preferences

  • Improving our products, website, and customer experience

  • Conducting analytics, research, and internal audits

3.4 For Safety, Fraud Prevention & Compliance

  • Detecting and preventing fraud, abuse, or illegal activity

  • Maintaining website security and operational integrity

  • Complying with legal, regulatory, tax, or accounting obligations

3.5 For Training & Quality Assurance

  • Improving internal processes and customer support quality

  • Training staff and service providers (without revealing unnecessary personal details)

We process your information strictly for these purposes and in accordance with applicable Indian laws.

Who do we share your data with?

We do not sell or rent your personal information to anyone.
However, we may share your information with trusted third parties, strictly on a need-to-know basis, for the purposes described in this Policy.

4.1 Service Providers

We share data with third-party service providers who help us operate our business, including:

  • Fulfilment & logistics partners (e.g., Primarc Pecan Retail Ltd, courier partners)

  • Payment gateways (Cashfree, Razorpay, Shopify Payments)

  • Website hosting & e-commerce platforms (Shopify)

  • Customer support tools (email, WhatsApp service providers)

  • Marketing & communication tools (Klaviyo, Meta, Google)

  • Analytics & measurement services (Google Analytics, Meta Pixel)

These partners access your data only to perform their services and are bound by confidentiality and data protection obligations.

4.2 Government or Regulatory Authorities

We may disclose data when required to:

  • Comply with applicable law

  • Respond to law enforcement requests

  • Meet regulatory or tax obligations

  • Protect our legal rights, customers, or public safety

4.3 Marketplace Partners

If you purchase Numour products through third-party marketplaces (e.g., Amazon, Flipkart, Nykaa), we may receive or share limited information necessary to fulfil and service your order.

We share your data only with trusted partners, and each such entity is required to implement reasonable security practices in accordance with applicable Indian laws.

How we use cookies?
We use "cookies" to collect information and to better understand customer behaviour. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to avail our goods or services to the full extent. We do not control the use of cookies by third parties. The third party service providers have their own privacy policies addressing how they use such information.
Your Rights Related to Your Data

Subject to applicable laws, you have the following rights regarding your personal data:

6.1 Right to Access

You may request a copy of the personal information we hold about you.

6.2 Right to Correction

You may request correction or updating of inaccurate or incomplete information.

6.3 Right to Deletion

You may request deletion of your personal data, where legally permissible and where such data is not required for:

  • Legal compliance

  • Tax or accounting obligations

  • Fraud prevention

  • Transactional record-keeping

6.4 Right to Withdraw Consent

You may withdraw your consent for data processing or marketing communication at any time.

Please note that withdrawing consent may affect our ability to provide certain services.

6.5 Right to Opt-Out of Marketing

You may opt out of promotional emails or SMS by:

Transactional emails will continue as they are required to fulfil your orders.

6.6 Right to Restrict or Object to Processing

You may request that we restrict certain types of processing in specific circumstances.

6.7 Right to Lodge a Complaint

If you have concerns about the handling of your data, you may contact our Grievance Officer:

Grievance Officer
Name: Divya Jain
Email: grievance@numour.com
Address: A-65 Swasthya Vihar, New Delhi-110092

We will respond to all valid requests within 30 days as per applicable law.

How long will we retain your information and data ?
We may retain your information or data (i) for as long as we are providing goods and services to you; and (ii) as permitted under applicable law, we may also retain your data or information even after you terminate the business relationship with us. However, we will process such information or data in accordance with applicable laws and this Policy.
What steps do we take for data security?
We will use commercially reasonable and legally required precautions to preserve the integrity and security of your information and data.
How to reach out to query/grievance officer?
For any queries, questions or grievances about this Policy, please contact us using the contact information provided on this website or by writing us at help@numour.com.

2. Terms and Conditions

These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between NUVANZA VENTURE PRIVATE LIMITED, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”). 
By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates. 

The use of this website or availing of our Services is subject to the following terms of use:
  • To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 
  • Your use of our Services and the websitecis solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements. 
  • The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.
  • You acknowledge that unauthorised use of the Website or the Services may lead to action against you as per these Terms or applicable laws.
  • You agree to pay us the charges associated with availing the Services.
  • You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
  • You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.
  • You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services.
  • You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund.
  • PRIMARC PECAN RETAIL LTD (formerly known as PRIMARC PECAN RETAIL PRIVATE LIMITED) is licensed to use and operate the site and supply products directly to customers who transact using the site. As a user of the site and its services you are contracting with PRIMARC PECAN RETAIL LTD (formerly known as PRIMARC PECAN RETAIL PRIVATE LIMITED) through these terms.
  • Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
  • These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
  • All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in DELHI, Delhi.
  • All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.
1. Acceptance of Terms: By accessing or using this website, you hereby acknowledge that you have read, understood, and agreed to the terms and conditions outlined herein. Your continued use of the website constitutes your acceptance of these terms. If you do not agree to any part of these terms, please refrain from using the website. 

2. Medical Disclaimer: The information provided on this website, including but not limited to product descriptions, articles, and blog posts, is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. 

3. Product Disclaimer: The use of Numour devices, including those equipped with microcurrent, LED light, sonic pulsations, thermo and cryo therapy, is at the user's own risk. Neither Nuvanza Venture Private Limited nor its retailers assume any responsibility or liability for any injuries or damages, physical or otherwise, resulting, directly or indirectly, from the use of this device. Users are advised to carefully read and follow the instructions provided in the product manual. Consult with a healthcare professional before using the device, especially if you have any pre-existing medical conditions or concerns, including but not limited to individuals with pacemakers, metal implants, or epilepsy. 

4. Liability Disclaimer: In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website or Numour devices. Neither Nuvanza Venture Private Limited nor its retailers shall be held responsible for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use the product. 

5. Indemnity: By using Numour devices, you agree to indemnify and hold harmless Nuvanza Venture Private Limited, its officers, directors, employees, agents, and affiliates from any and all claims, damages, losses, liabilities, costs, and expenses arising out of or in connection with your use of the product. 

6. Governing Law: These disclaimers shall be governed by and construed in accordance with the laws of India, and any disputes relating to these disclaimers will be subject to the exclusive jurisdiction of the courts of India. 

7. Changes to Disclaimers: We reserve the right to modify or amend these disclaimers at any time without prior notice. Please review them periodically for any changes.