Drop us a note at help@numour.com in case you do not get your query answered here.
Frequently Asked Questions
Find answers to most commonly asked questions about our company, products/services, policies, and more.
1. General Questions
2. Shipping & Delivery Policy
3. Refund & Cancellation Policy
4. Warranty
5. Aria Money Back Guarantee
1. General Questions
Where can I purchase Numour products?
Numour products are available on our official website and on Amazon.in. Stay tuned for more updates on other ecommerce websites.
Are Numour products dermatologically tested?
Yes, all Numour products undergo rigorous dermatological testing to ensure they meet the highest standards of safety and efficacy.
Do Numour products come with a warranty?
Yes, Numour products come with a 1-year warranty. For details on warranty coverage and claims, refer to our Warranty FAQs section
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Shipping & Delivery
When will my order be dispatched
Our orders are processed and dispatched within 1-2 business days of the order placement. We inform you proactively in case of any delays due to unforeseen circumstances.
Who will deliver my product and will it be safe in shipping?
We use the best in class logistics providers for your Numour package. We take all the necessary steps to ensure your Numour product reaches you on time and without any tampering.
Where all do you ship the products?
Numour currently offers shipping within India. We are actively working to expand our international shipping options. Please get in touch with us at help@numour.com if you are trying to ship outside India.
What is the estimated delivery time?
Your Numour product should reach you within 3-5 business days for delivery after dispatch. In case of any delays, we will proactively inform you.
What are the shipping charges?
We currently offer free shipping throughout India.
How can I track my order?
Once your order is dispatched, you will receive a notification with the tracking details to monitor the delivery status.
What if my shipment is delayed?
In unforeseen circumstances that may cause delays, we will proactively communicate with customers to provide updates.
What do I do in case I need to change my order details?
Once an order is placed, changes to shipping details may not be possible. Please review your information carefully during checkout.
In case you need more support, please reach out to us on help@numour.com
3. Refund & Cancellation
Can I cancel my order?
You have the flexibility to cancel your order within 24 hours of placing it. Contact our customer support at help@numour.com with your order details for a hassle-free cancellation.
How can I get refund for my order?
If you are not completely satisfied with a Numour purchase for any reason, Numour welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. In order to complete the return, you must have a proof of purchase.
What if I have not received my refund?
If you haven't received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at help@numour.com.
Can I cancel my order post dispatch?
Once your order is shipped, we are unable to process cancellations. Please refer to our return policy for further assistance on the same.
How can I return Numour product purchased from Amazon, Flipkart or Nykaa?
Please review return, refund, and exchange policies below for purchases made on third party websites. Any purchase of Numour items on third-party marketplaces (including, but not limited to, Instagram, Google, YouTube, Facebook, Amazon, Flipkart, Nykaa) are governed by the third party marketplaces' discretion and policies.
4. Warranty
By purchasing a NUMOUR product, you thereby indicate your
unconditional acceptance of the terms and conditions that govern your
right to claim a refund. Please read all the terms carefully before
making a purchase. NUMOUR reserves the right to make amendments to our
policy at any time and at our discretion.
Who is eligible for the warranty?
Numour offers one year warranty on Numour Aria. The warranty is valid for all residents of India. The claim must be made within 365 days from the date of invoice.
What does the one year warranty cover?
The 1-year warranty for Numour covers any manufacturing issues/defects, dead on arrival, charging issues, functional issues.
How do I claim the warranty?
To claim your warranty, please contact our customer support team with your order details and a description of the issue. We'll guide you through the process.
Post the approval of your request, you will be required to send
us the product at the given address. The product reverse pickup option
will be chargeable as per customer location.
What happens if my device is beyond repair?
If your Numour device is found to be beyond repair within the warranty period, we'll replace it with a new one at no additional cost. Please note that only manufacturing issues/defects, dead on arrival, charging issues, and functional issues impacted devices are eligible for warranty.
Do I need to register for the warranty?
For purchases on Numour website, no separate registration is required. Your warranty is automatically activated upon purchase. You need to register the device on Numour website to claim warranty for purchases on 3rd party websites and marketplaces [such as Amazon].
How long does the warranty last?
The warranty period is 1 year [365 days] from the date of invoice.
What voids the warranty?
The warranty is void if there is evidence of tampering, misuse, unauthorized repairs, or if the device is damaged due to factors not related to manufacturing defects.
4. Warranty
By purchasing a NUMOUR product, you thereby indicate your
unconditional acceptance of the terms and conditions that govern your
right to claim a refund. Please read all the terms carefully before
making a purchase. NUMOUR reserves the right to make amendments to our
policy at any time and at our discretion.
At Numour, we're committed to providing you with skincare solutions that exceed your expectations. While we're confident that you'll love the results from using our Numour Aria device, we understand that sometimes things may not go as expected.
That is why we are proud to offer you our 4-Month Money Back Guarantee. If for any reason you're not completely satisfied with your Numour Aria purchase, simply reach out to our dedicated customer support team within 4 months of your purchase date. We'll promptly process your refund, no questions asked.
Our goal is to make your skincare journey as seamless and worry-free as possible. With Numour, you can trust that your satisfaction is our top priority.
Terms and Conditions
1. The Numour Aria 4-Month Money Back Guarantee ("Guarantee") is applicable only to purchases made on www.numour.com within India.
2. To be eligible for the Guarantee, customers must purchase the Numour Aria device directly from www.numour.com between 15th January and 30th April 2024. Purchases made through any other channels or platforms are not eligible for this offer.
3. Our Money-Back Guarantee policy is valid only for the residents of India.
4. The Guarantee is valid for a period of 4 months [120 days] from the date of the invoice.
5. Customers who are not satisfied with the performance of the Numour Aria device within the 4-month period may request a refund by contacting Numour's customer support team at help@numour.com.
6. In order to initiate a refund request, customers must provide proof of purchase, such as an order confirmation number or invoice, along with a detailed explanation of the reason for dissatisfaction with the product.
7. Post the approval of your refund request, you will be required to send us the product at the given address. The reverse pickup option will be chargeable as per customer location.
8. Upon receipt of a valid refund request and product, Numour will process the refund within 14 working days to the original payment method used for the purchase.
9. The Guarantee is applicable only to the original purchaser of the Numour Aria device and is non-transferable.
10. The product must be in original working condition along with all accessories and should not be damaged, tampered, or defective.
11. Any legal disputes arising from this Guarantee shall be subject to the jurisdiction of the courts in Delhi, India.
12. This Guarantee is subject to Numour's discretion and may be revoked or modified at any time without prior notice.
13. Numour reserves the right to reject refund requests that do not meet the eligibility criteria outlined in these terms and conditions.
14. By participating in this Guarantee, customers agree to abide by these terms and conditions and any decisions made by Numour regarding the refund process.